Hiring an Agency Caregiver

Agencies bear the responsibility for recruiting, screening, background checks, reference checks, credential checks, hiring, firing, and salary negotiation. When choosing to hire an agency caregiver, the hiring process is mostly up to the agency. However, there are actions you can take to make sure the agency hires an appropriate caregiver for you or your loved one.

You should speak with the intake manager or coordinator about the details of your case. Make sure the agency completely comprehends exactly what you are looking for in a caregiver. You should be as specific as possible when discussing the situation. This will ensure that you or your loved one will be matched with a caregiver that possesses all of the qualities you value. You can also ask the intake manager or coordinator to personally interview the candidates before you make your final decision.


Interviewing an agency caregiver:


To begin the interview process, you must develop an interview format that you will use for each applicant you will be interviewing. Using the same format for all of the applicants will make it much easier to compare and contrast their answers. First, you will need to ask basic questions about work expectations and requirements. Here are a few examples:


  • What type of qualifications do you have?
  • Do you have a driver’s license, registration, and car?
  • What types of diagnoses are you familiar with?
  • What types of medications have you administered?
  • What hours are you available?
  • Are you available to spend the night?
  • How many patients have you cared for?
  • What other commitments do you have at this moment?
  • Are you a legal resident?
  • Have you ever been convicted of a felony?
  • Is anything on your criminal record that would affect my decision to hire you?
  • Do I have your permission to conduct a background check on you?
  • Do I have your permissions to contact your references?
  • What do you charge per hour
After asking basic questions, you will then need to develop questions that will give you a better understanding of the applicants’ character and work ethic. These questions should prompt the applicant to provide specific examples and explanations. Examples of these types of questions include:


  • Tell me a time you had to deal with a stressful situation and explain how you dealt with it.
  • What are your strengths and weaknesses in a work environment? Give me examples.
  • What do you like most/least about caregiving? Why?
  • Why should I hire you?
  • Tell me a time when you had to make a judgment call that did not coincide with the rules. How did this make you feel?
  • What would you do in case of an emergency?
  • Tell me a time when your emotions got the best of you.
  • Do you have any questions that will help clarify the specific job requirements?


You will want to make sure that the agency caregiver is entirely clear on what the job requires. There should be no surprises later on. You may want to have a second opinion before hiring an agency caregiver. If it makes you feel more comfortable, ask a family member or friend to be a part of the interview process with you.

Once you or the agency has chosen an agency caregiver, give them a trial period. If things are not working out within the first month of their employment, express your concern to the agency and they will match you with another caregiver. It is common to go through several caregivers before finding one that is a perfect fit for you or your loved one.